That statistic doesn't surprise me since social media outlets such as Twitter and Facebook encourage their users to be selfish. Keep updating your status because all of your "friends" care about what you are doing every second of the day!
In terms of the research question about empathy, I think students in a classroom can learn how to be kind and considerate, but there needs to be more to "empathy education" than completing one "good" act. There needs to be the reflection piece where students question the implications of their actions. I think this is necessary because often when students are asked to do service, they don't get anything out of it besides a signed piece of paper and a wasted afternoon. I think it is also important to question how much it is possible to understand what another person is going through. Maybe we should just strive to do our best and be considerate of others instead of attempting to "understand" them or walk a mile in their shoes.
I think I'm still wondering if it is possible for every person to get over their own insecurities and problems and truly care about another person. Is that something we acquire with age and life experiences?